Terms and Conditions
Glenorchy Peaks Bed and Breakfast Terms and Conditions & House Rules
These Booking Terms apply to the business named Glenorchy Peaks B&B (under the “Booking with” section of the Booking Confirmation and the “Provider Information” in the confirmation correspondence) our officers, employees and agents (“We”/”Us”/”Our”) and the person or legal entity making the Booking or to whom we supply services in respect of the Booking (“You/Your”). By making a Booking You are deemed to accept these Booking Terms.
Adherence to Terms
The owners have a right to terminate a booking without refund if guests do not adhere to our terms, conditions, policies and house rules or behave in anyway that is abusive, dangerous and generally unacceptable to any other guest or member of staff.
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
A $10 surcharge will be applied for each lost key.
Sorry no pets in the bed and breakfast.
Children are welcome at Glenorchy Peaks B&B, but must be under supervision at all times by parents or adult carers with particular emphasis on the safety of themselves and others and respect for other guests' privacy and belongings.
Guests are expected to be considerate of others by keeping noise to a minimum generally and especially at night. Televisions and music must be at acceptably lower levels after 10pm. Guests entering and leaving the property late at night or early in the morning and using the common areas should do so quietly.
We remind guests that it is against the law to smoke at Glenorchy Peaks B&B and smoking is prohibited anywhere inside the building. Containers with sand are located by the carpark steps to accommodate guests that wish to smoke. Guests must ensure that cigarettes/cigars are extinguished properly.
Safety and Security
Guests must follow instructions with regards to the safety of themselves and others at all times. Guests are expected to make themselves aware of fire evacuation procedures and not undertake any activity that may cause risk of fire or injury to themselves, others or property. Guests must ensure when leaving the property that they close bedroom windows, ensure that the main entrance door is closed properly behind them, take precautions to secure their property and ensure fires escape routes stay unobstructed at all times. Guests must also ensure all lights, heaters and the bathroom fans are turned off before leaving.
Please note we do not take any responsibility for the security of your vehicle (s) or valuables.
Please also ensure that any keys issued to you, stay in your possession until the time of your departure when they must be handed back to the owners/staff.
Guests are asked politely not to enter areas marked ‘private’ at any time.
Arrival and Departure
Check in time is 3.30pm unless otherwise agreed in writing and check out is 10am again unless agreed otherwise. All outstanding costs incurred by you during your stay must be settled before departure.
In the rare case that, due to unforeseen circumstances, we cannot deliver Your requested accommodation, you will be offered alternative accommodation if possible or a full refund of any monies paid by You. This is the limit of our liability.
Rates are per room per night. If you have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or nights, then the rates maybe subject to change.
Other than for death or personal injury caused only by Our negligence or misrepresentation, our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law, all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss
No deposit is required to secure your reservation but we do require your credit card details (Visa/Mastercard).
Details required are:
Name on the card
Your credit card details are held securely by our booking system. You will need to present your card on checkout to make your payment.
Payment may also be made with cash or with guests permission will be taken from the credit card details previously supplied.
Please note we reserve the right to charge 3% on all credit card transactions. Currently we do not apply these fees but need to note we reserve the right should we choose to do so in the future.
If cancelled within 7 days of arrival date or no-show 100% forfeit of total booking.
We recommend travel insurance.
Glenorchy is a 45 minute drive from Queenstown and Glenorchy Peaks B&B is located 5 km from the center of Glenorchy.
To reach us take the road out of Glenorchy towards Paradise, after 5 km you will drive over a small one lane bridge, after take the first right into the Precipice Creek sub-division and Amphion Way then we are the first house on the left, look for the “Glenorchy Peaks” sign.
It is essential to have a vehicle when staying in Glenorchy as we do not have public transport.
We do have a gas station in the township with after hours payment facility.